Our fees are predicated on a workflow that reduces the number of emails we exchange, I think everybody can appreciate that. Therefore, we request that entry documents get uploaded onto our web platform, which is a very simple drag and drop operation. After uploading the documents and clicking Ready for Entry, you will be made aware of when the entry will be filed by. Total predictability.
However, if you're in a jam and can't upload the documents on our site, you can always email them to firstname.lastname@example.org for immediate action. When doing so, we'll charge a $15 manual creation fee.